I purchased the sprocket plus printer in October as a Christmas gift. I opened the box 2 days ago and plugged the printer in to charge. The directions said a solid red light means it's charging. I never got a solid red light, only a rapid red/green
flashing light. I've been trying to charge it for 2 days now and it won't even turn on. I updated the firmware, reset it, deleted and redownloaded the app and nothing is working.