Sprocket Plus not charging or turning on - Red/Green flashing light

[Laura1225]

I purchased the sprocket plus printer in October as a Christmas gift.   I opened the box 2 days ago and plugged the printer in to charge. The directions said a solid red light means it's charging. I never got a solid red light, only a rapid red/green

flashing light. I've been trying to charge it for 2 days now and it won't even turn on.  I updated the firmware, reset it, deleted and redownloaded the app and nothing is working.

[TEJ1602]

@Laura1225, Welcome to HP Support Community!

If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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