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‎12-04-2017 09:31 PM - edited ‎12-04-2017 09:52 PM

HP Recommended

I have followed all instructions for set up of my HP Sprocket and my mobile phone (iphone 8 plus) is connected via bluetooth and the app says it is connected. When I try to print something the print job goes into the print queue and the Sprocket blinks, but nothing happens. There is also a Firmware upgrade issue. When I attempt to do the upgrade, it says it is sending the firmware upgrade to the Sprocket and the Sprocket blinks, but it doesnt work no matter how long I wait.

 

I tried resseting the sprocket, uninstalling and reinstalling the app from my phone, forgetting the device on bluetooth and reconnecting them. Nothing seems to work. The phone and sprocket say they are connected to each other, but it seems that the phone cannot transmit information to the Sprocket, even though the light blinks on the Sprocket that should indicate it is receiving information from the phone. Also, the Sprocket is fully charged.

 

Also, it works from my other, older iphone. Is it not compatible with the new iphone or ios? 

 

Please help!

4 REPLIES 4

‎12-05-2017 10:18 AM

HP Recommended

It is know for iOS 11.x version to have issues. iOS 11.2 is not compatible at all (stucks upon sending).

Unfortunately, it is December, almost Christmas. Probably most developers are already on vacation. 

So far no response from HP, forum is full of issues reported by people with iOS 11.x. They definetely know about this, but stay silent. Congrats with new decoration, hopefully just for December. 🙂

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‎12-06-2017 04:40 PM

HP Recommended

I am unable to send the firmware update to the sprocket printer. Using iPhone 7 with 11.2 IOS. Reading other posts saying sprocket is not compatible with IOS 11.x  Has anyone figured out a fix?

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‎12-06-2017 04:53 PM

HP Recommended

Unfortuantely, there is no fix yet. 

Furthermore, it doesn work with iOS 11.2 even when you have the latest sprocket firmware 1.1.5.

 

Some more information regarding the issue can be found here.

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‎12-08-2017 11:00 PM

HP Recommended

The fix for iOS 11.2 is now available, see the post here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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