Sprocket Studio Freezes After Sending to Print Que

[Vpasq]

Guess What?  Today got an HP Sprocket app update AND NOW THE PRINTER IS WORKING with pictures printing again!!! Thank You HP app developers for fixing the problem.!!!!!

[Melly-Mel904]

I was able to print one photo and then it freezes again. I’m glad it worked for you though. 

[hpuser2317]

I installed the HP Sprocket app update today 8/19/2025.  The first print attempt worked, but the second failed.  A third print attempt worked - so maybe the app update helps a little?  I've not been able to successfully print twice  in a row since before June 2025.

[Zoiter]

I’m on the latest software and I can’t get mine to print either. Says the photo was sent, but never shows up in the printer queue and the printer LED is flashing. 
what firmware versions are you guys using? Mine doesn’t ask for any software updates when it connects to the printer. I’ve gone through all the factory reset steps too. 

[hpuser2317]

My printer is: HP Sprocket Studio purchased in May2021

Hardware Version: 0003

Firmware Version:  L1L3FS1942AR

HP Sprocket App Version:  2.80.40, installed 8/19/2025

I can't tell if the printer firmware has ever been updated as there is no version history display.

[Melly-Mel904]

Hi! 
my sprocket studio started printing consistently this morning. I plugged it in for about an hour then tried to print. I was able to print 20 photos with no problems today. 

sprocket Studio 

app version: 2.80.40(24)

firmware L1L3FS1942AR

hardware version 00003

I hope this helps! 

[hpuser2317]

I deleted and re-installed the HP Sprocket App, power reset my HP Sprocket Studio printer and tried to print a picture - nothing!  It take a minute or so in the App Queue, then says the print queue is stopped.  No way to restart it; the light on the printer just keeps blinking until it times out after 10 minutes or so.

I'm ready to trash this thing and try a some else's printer and app.  Anyone have any recommendations?

[Vpasq]

I too have been printing multiple pictures today with no further problem since the latest release of app version 2.80.40!  Keeping my fingers crossed and hope all can get the same results.

[hpuser2317]

Vpasq,

Can you post you printer hardware and software version info?

My printer: HP Sprocket Studio purchased when

Hardware Version: 

Firmware Version: 

HP Sprocket App Version: ???

Thanks

[hpuser2317]

What device are you using for the HP Sprocket app?

I am using an iPhone 14 with IOS 18.6.1