cancel
Showing results for 
Search instead for 
Did you mean: 
SillySamantha
New member
1 0 0 0
Message 1 of 5
383
Flag Post

Sprocket not connecting to app

HP Recommended
Sprocket Photo Printer

Please help! My sprocket won’t work any more. I got it about 2 years ago and it worked fine until now. I followed all the instructions on the HP help website but it still won’t work. It connects to my Bluetooth but won’t appear on the app or print even when I try over and over to connect it. I’ve also restarted the printer and it still won’t connect. Please help

0 Kudos
4 REPLIES 4
Silvi38
New member
1 1 0 0
Message 2 of 5
Flag Post
HP Recommended

It connects to my Bluetooth but won’t appear on the app or print even when I try over and over to connect it. I’ve also restarted the printer and it still won’t connect. Please help

0 Kudos
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,722
Message 3 of 5
Flag Post
HP Recommended

Hi @SillySamantha

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

To better assist you - Did you pair the sprocket to any other device? If yes, please forget the sprocket printer on all the devices and try pairing again. 

 

If the issue still persists, try re-install the Sprocket app. 

 

You may also try these steps - HP Sprocket Printers - Sprocket Does Not Connect or Print 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Noemie2508
New member
1 1 0 0
Message 4 of 5
Flag Post
HP Recommended

Hi, I have the same issue. I changed my phone and the sprocket connects on the phone with the Bluetooth but not on the app for the first connection. Could you please help me ? I tried everything indicated but the sprocket is still not working. Thx

0 Kudos
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,722
Message 5 of 5
Flag Post
HP Recommended

Appreciate you trying the steps @Noemie2508

 

I'd suggest you Contact HP in your region regarding this issue. 

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation