Sprocket printing multiples

[Ryuzaki721]

After selecting the photo to print on the HP Sprocket app I push the print button, but instead of printing the one photo that I said to print it prints 2 copies of the same photo. I don’t know why it’s doing this, but I only push the print button once. Any help or suggestions would be greatly appreciated!

[Flower_Bud · Accepted solution]

Hi @Ryuzaki721,

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, your printer is printing two photos at a time. 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it was working fine? 

Were there any recent changes made? 

To resolve this issue, please perform reset on your printer:

1. Turn on the printer.

2. Locate the reset button near the charging port.

   Figure 1: Locating the reset button

   

3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

   The printer resets and turns off.

4. Turn on the printer.

Once completed, please try printing. Keep me posted.

Have a great day,

Cheers 🙂

[Ryuzaki721]

flower_Bud,

Resetting it completely fixed my problem! I had just got the printer when it started printing duplicate photos so I was very concerned that there might be something wrong with the one I had bought. Thank you so much it’s working perfectly now!

[Flower_Bud]

@Ryuzaki721,

Thank you for the update,

I appreciate your time and efforts,

I'm glad your issue is resolved.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂