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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- Sprocket
- Re: Sprocket printing multiples
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01-10-2018 10:58 PM
Solved! Go to Solution.
Accepted Solutions
01-12-2018 12:34 PM - edited 01-12-2018 12:35 PM
Hi @Ryuzaki721,
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, your printer is printing two photos at a time.
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it was working fine?
Were there any recent changes made?
To resolve this issue, please perform reset on your printer:
Turn on the printer.
Locate the reset button near the charging port.
Figure 1: Locating the reset button
Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
The printer resets and turns off.
Turn on the printer.
Once completed, please try printing. Keep me posted.
Have a great day,
Cheers 🙂
01-12-2018 12:34 PM - edited 01-12-2018 12:35 PM
Hi @Ryuzaki721,
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, your printer is printing two photos at a time.
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it was working fine?
Were there any recent changes made?
To resolve this issue, please perform reset on your printer:
Turn on the printer.
Locate the reset button near the charging port.
Figure 1: Locating the reset button
Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
The printer resets and turns off.
Turn on the printer.
Once completed, please try printing. Keep me posted.
Have a great day,
Cheers 🙂
01-12-2018 01:03 PM
Resetting it completely fixed my problem! I had just got the printer when it started printing duplicate photos so I was very concerned that there might be something wrong with the one I had bought. Thank you so much it’s working perfectly now!
01-12-2018 03:50 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad your issue is resolved.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
Take care now and do have a fabulous week ahead. 🙂
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