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- HP Community
- Printers
- Sprocket
- Re: Sprocket says “out of paper” when it isn’t

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12-29-2020 09:38 AM
My printer is pretty well new. I tried using it and it says it’s out of paper when it isn’t. When it goes to print, it’s noisier than it used to be, nothing comes out, and then I get the out of paper message. I’ve tried resetting my printer, updating the forum, putting new paper in... and nothing seems to be working.
12-30-2020 08:52 AM
Ours was brand new and did this. I finally turned it over, slid the lock button and removed the paper tray. I inspected the rollers and found a small plastic obstruction. It was clear, about 1x1.25” with a L-shaped bend in it. Probably part of the packaging but not sure. It was loose in the end of the paper tray but blocked the paper feed from working.