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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
HP Sprocket
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My printer is pretty well new. I tried using it and it says it’s out of paper when it isn’t.  When it goes to print, it’s noisier than it used to be, nothing comes out, and then I get the out of paper message.  I’ve tried resetting my printer, updating the forum, putting new paper in... and nothing seems to be working.

1 REPLY 1
HP Recommended

Ours was brand new and did this.  I finally turned it over, slid the lock button and removed the paper tray.  I inspected the rollers and found a small plastic obstruction.  It was clear, about 1x1.25” with a L-shaped bend in it.  Probably part of the packaging but not sure.  It was loose in the end of the paper tray but blocked the paper feed from working.  

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