• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
HP Recommended
Sprocket Studio

I bought a HP Sprocket studio and when I tried to print it kept saying that I had to change cartridge. So I changed cartridge and tried again again the same message…also when trying to get the cartridge out the film ripped on both cartridges…so I sent that one back and bought a new machine and the same thing has happened…am very annoyed that the same message comes up ..I followed all in instructions for set up ..and it starts to print then stop with error message to change cartridge…brand new Machine, How can a new machine and cartridge have same problems on 2 different machines.. I have tried Turing it off and also deleting app and installing again ..nothing works.. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.