Unable to connect Bluetooth to iPhone

[Mariaja]

I have rebooted iPhone and sprocket, re-uploaded app, update phone and app...Bluetooth does not connect. iPad works fine. But unable to connect to any iPhone.

[Spectre_Envy]

Hello @Mariaja -

You will have to turn off bluetooth on your iPad or "forget" the Sprocket from your iPad bluetooth settings before you can discover it on your iPhone.  With iOS, the Sprocket can only be discovered and paired to a single Apple device at once.  

Once you do pair it successfully, you may want to ensure you're running the latest firmware on the Sprocket device following the instructions below:

1.)           Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.

2.)           Ensure your Sprocket is powered on and connected to your phone/sprocket app (green circle in menu)

3.)           In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)

Enjoy your Sprocket!

[Mariaja · Accepted solution]

It worked! Thank you!! 😊👍🏼👌🏼👊🏼

[NOLA-Ken]

THis worked great.  Not sure why the app told me something different.