Won’t Print

[Odalis]

I’ve connected (paired) the Sprocket to my iPhone 7, installed the firmware update, selected a photo to print and that photo has been sent to the Sprocket for printing. Now the printer queue says it’s printing the image but nothing is happening. I’m not getting an error or blinking red light and the printer isn’t making any noise. 

The printer is fully charged and there’s paper correctly loaded into it.

I’ve uninstalled the app from my phone and used the “Forget this device” option to unpair the device. I then turned off my iPhone and reset the printer. Next I restarted my iPhone and downloaded the app. I turned the printer on, opened the app and paired the printer with my iPhone. I selected a photo to print and it was sent to the printer. 

Still, the printer queue has been stuck saying it’s printing for more than 30 minutes now. There’s still no error or blinking red light and the printer hasn’t made a noise. 

Im not sure what else to try and would appreciate any help I can get!

[DavidSMP]

Hi @Odalis,

Thanks for visiting the HP community. A very good day to you! I read the post regarding issues with printing from the sprocket printer. I will be glad to assist you here. Splendid diagnosis and superb analysis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after recent software or OS update on the phone?

For now, try these steps:

Please try all pr prescribed steps from this link: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05241268   that are relevant to your current issue. This is the FAQs list.

This should fix the issue.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[danvinci]

ios 11.2 needs an updated app from HP.

downgrade to ios 11.1 and it will work.

[Bob_Headrick · Accepted solution]

The fix for iOS 11.2 is now available, see the post here.