Won't power on after a reset!

[tkwon4]

Printer is fully charged and powers on. I paired it to 2 android phones and I get to the print queue stage and nothing happens.

I read the HP service advice to reset the device by holding the reset button for 3 seconds. The printer rebooted and now will not power on again. No lights, just dead! When I charge it the red charge light turns on. 

I have only used it to print about 3 photos. Really looks like a dud product with all the faulty reviews. 

[sandytechy20]

@tkwon4 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[tkwon4]

As requested:

Product Number: 1AS86A

Model: Sprocket 200 Printer

Serial: [Personal Information Removed]

[sandytechy20]

@tkwon4 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers