Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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hy can I not install the HP Sprocket App on two devices? It works wonderfully on my Iphone but I cannot install it on my wifes. Please advise
Happy New Year!
Thank you for posting on HP Forums, MKazi is at your service.
I understand that the HP Sprocket app works fine on your iPhone but not on your wife's phone. Yes, you can install the HP Sprocket app on more than one phone.
Is your wife using an iPhone too or is it an Android?
Do you receive any error message while installing it or while trying to use the app?
In case, if your wife is using an iPhone and the iOS was updated on it then I suggest you to perform the following steps to fix this issue:
NOTE: For all other reasons, please uninstall and reinstall the HP Sprocket app.
The latest iOS update resulted in a connectivity issue. Fortunately, this issue has been addressed and you can take the following steps to resolve it:
I sincerely hope this fixes the issue. Please feel free to let me know how it goes. All the best! 🙂
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