Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
ok my 2 in 1 sprocket is locked up. It will not power down? or link to my phone. I pushed with a straight pin a reset button located near the charger then held the off button 3 seconds but nothing is working.
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that the sprocket is not powering off and it is not connecting to your phone.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
Meanwhile, I recommend you update the printer firmware and check if it helps.
Here is how it is done.
Upgrade the printer firmware using the HP sprocket app. HP regularly releases printer updates.
The printer information screen displays.
If the issue persists, I recommend you contact HP phone support to further diagnose the issue.
Here is how you can get in touch with the phone support.
Open link: www.hp.com/contacthp/
Enter Product number or select to autodetects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.
Let me know how it goes and you have a great day!
If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!
The_Fossette I am an HP Employee
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