cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Superdave627383
New member
1 0 0 0
Message 1 of 2
264
Flag Post

Changed battery, can't see display

HP Recommended
Stream 7 5709
Microsoft Windows 8.1 (32-bit)

I changed battery other day, now i can't see display but backlight turns on.  

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 2
Flag Post
HP Recommended

@Superdave627383 I suggest you check if the device is booting into the reset menu, that way we'll know if the device is still turning on or if there's a power issue, here's what you need to know and do:

  1. Shut down the tablet.

  2. First, press the Volume Down button and then press and hold the Power button for about 4 seconds. Release both buttons until the Startup Menu displays.

    Figure : Power and Volume Down buttons

    Image: Power and Volume Down buttons
  3. From the Startup menu, tap F11 to select System Recovery.

    Figure : System Recovery selection on the Startup menu

     System Recovery selection called out from the Startup menu.

If you are able to see the above screen: click here and follow from step 4 onward, under Reset your computer using the System Recovery option.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation