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- HP Community
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- Tablets and Mobile Devices Archive
- HP Slate Pro 21 - Upgrade to KitKat 4.4?

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01-10-2015 06:58 AM
I see postings about issues on the HP Slate 21 with issues relating to WiFi 5 ghz with 4.4.2... I just purchased for Christmans a Slate 21 Pro and it is down at Jelly Bean 4.2? I don't see a HP supported migration path?
Can anyone Help?
Solved! Go to Solution.
Accepted Solutions
04-22-2015 04:48 PM
Hello,
A KitKat update for Slate 21 Pro was released last week. As the release is done in stages it may not be available to you yet, but should become available sometime over the next few weeks.
Regards,
COWA
HP Employee
01-10-2015 08:57 AM - edited 01-10-2015 08:58 AM
Hello, and Welcome to the HP Support Community!
Updates arrive via "OTA" - Over The Air. Your device should be notified by HP's servers when an update is available.
With the recent one causing some problems, it may have been temporarily pulled.
Be advised - there are different models of Slate 21! Not all of them may be receiving the same update.
You can manually check for any updates available by going to: Settings/About Tablet/System Update button.
WyreNut
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
01-15-2015 10:41 PM
I understand that more recently manufactured Slate Pro 21s have been shipping with 4.4 pre-installed for some time now. There is even HP documentation talking about 4.4 on the 21 pro:
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04423207&sp4ts.oid=6629108
It seems strange to me that if they are being shipped from the factory with 4.4, that there is no official plan for a 4.4 OTA for devices with older software. I had assumed that one would be forthcoming since 4.4 already exists for the 21 pro.
If an update is not likely, I need to seriously consider returning the machine since I recently purchased it. The native printing support in 4.4 is important to me.
02-24-2015 09:44 AM
Hi,
Can you please advice if there is an area within HP's website that shows the OTA update schedule. I see many posts about o/s updating to kitkat, but my device says there is no update and I am on latest software.
Thanks
02-24-2015 10:34 AM
@BharathNayak wrote:Hi,
Can you please advice if there is an area within HP's website that shows the OTA update schedule. I see many posts about o/s updating to kitkat, but my device says there is no update and I am on latest software.
Thanks
Unfortunately, there is no such website offered by HP. 😞
WyreNut
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
