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02-20-2014 08:39 PM
- The regular keyboard on my HP Split X2 is not working. The on-screen keyboard works. This is my son's laptop/tablet for school, so any assistance would be greatly appreciated
02-24-2014 04:33 PM - last edited on 02-28-2017 05:20 PM by OscarFuentes
Hi ideas123, welcome to the HP Forums. You say the keyboard does not work, but the on screen keyboard does. Does this mean that nothing you press on the keyboard responds? Are there lights present on the keyboard? Try any relevant steps in this troubleshooting document: Notebook Keyboard Troubleshooting (Windows 😎.
08-28-2015 05:06 PM
AS of today my sisters HP Split Keyboard is not working. I ahve no lights and ther eis no mouse pointer on the screen. As of today , only the on scren keyboard works and he hates it. I dont think it fare that I have always been a fan of HP product only to be disappointed especially whne it almost time for her college courses.
I have tried removing the Keyboard in Device manager still no luck.
I have tried a diffrent base meanign my wife has the same computer so I took my sistes upper half and place it on my wife keyboard of her HP split and still no luck.
I have tried usign my desktop keyboard and mouse and it doesn't even attemp to install the drivers for them to function.
I have tokane the updated chipset drivers and still no luck.
The synaptic software was currupted for soem reason but I reinstalled it, I even tried a Virus scan and no virus at all.
the base of the HP split does not respond with any button press or when I even put the tablet piece back on.
I find it strangr that it still charges as when I put the to back on the base and battery icon start to charge. The next thing I find strange is that when I attemped to up date the bios, I saw the mouse point and I was able to move it around and I even press the enter button for the confirmation of updating the bios on the bios update screen.
Right now I wish I can getinto the bios to see the settings. The base chages the computer/table but there is no mouce icon when the desktop is loaded and there is no lights on the keyboard buttions especially the cap lock button.
I really dont think the keyboard is broken but I nee dto know what els I can do.
08-30-2015 01:40 PM
One person was having the same problem with his keyboard base on the X2 and found that the battery terminal connection was poorly attached. It worked after he reattatched it solid.
This may or may not be your problem but perhaps worth a look.
08-30-2015 02:11 PM
It like one issue after another I think now I need to get windows restored to factory but the keyboard or the onboard keyboard is not functioning under windows. I think my windows is in fact corrupted some how. How do I get the table itself to boot into recovering mode with out keyboard function?
08-30-2015 02:52 PM
Will the keyboard then work before Windows is initiated? Specifically in the bios?
IF it will, can you connect the keyboard and access the recovery partition via tapping the F11 key while first powering up or holding F11 and simultaneously pressing the power button?
Page 65 of this X2 manual explains...
08-31-2015 05:36 AM - edited 08-31-2015 05:38 AM
Make sure you tap repeatedly very fast when using the F keys at start up.
IF that will not work, Can you detach the keyboard and see if you can access the recovery by pressing the power button and simultaneous either the up or down volume button?
Most tablets will open startup options this way and give a touch screen option to choose from. I don't know if the split X2 will also do this but worth a try.
If that does not work I am at a loss. To access a pen drive to install a windows ISO back to factory, you need a working keyboard. Sorry.