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01-06-2018 06:32 PM
Please help, thanks
01-08-2018 09:39 AM - edited 01-08-2018 09:40 AM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I read from your post, that you are having issues with the Notebook keyboard works only at a certain angle. Don't worry I'll do my best to help you with this.
To provide you with an accurate solution, I'll need a few more details:
Could you provide me with the exact model of the PC? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Did you check for any damage on the PC?
As I understand you are having this issue after attaching the notebook, now the keyboard seems to have an issue, where it works only at a certain angle. If you are comfortable in Opening and replacing the part, you could try to clean it.
However, If the issue gets worst, then I would suggest the next step would be to contact our HP phone support for available service related options.
If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a additional charges in such cases to get the computer repaired via HP service centers.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help!
Hope this helps, for any further queries reply to the post and feel free to join us again
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
I am an HP Employee
06-10-2018 02:23 AM
I have the Pavillion x2 Detachable 10-n100a.
How would i clean it?
The computer was dropped from a low angle and then found detached. Afterwards the keyboard has only ever been able to work from an angle, or if there is pressure on the screen the keyboard works fine (if you press down on the top or the screen near the turn on/off button, the keyboard works fine)
06-10-2018 02:25 AM
06-10-2018 12:50 PM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.
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