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Deepak987654321
New member
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Message 1 of 2
456
Flag Post

Problem with downloading

‎12-06-2017 06:45 AM

HP Recommended
Product: HP 7 Voice Tab
Operating System: Android 4.2 Jelly Bean

I can't download anything. Not even from chrome or from play store.I can't even update apps.Screenshot_2017-12-06-19-10-21.png

I think my inbuilt downloaded is broken .

How can I resolve this?

I performed a factory data reset,but it was useless . Obviously it does not affect any system apps.

Pls help ASAP.

It shows that message when I try to open downloads

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
28,431 21,678 1,528 1,453
Message 2 of 2
Flag Post

‎12-07-2017 03:10 PM

HP Recommended

@Deepak987654321

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP 7voice tab is stuck and it`s is not responding. I would like to help you resolve this issue. 

 

Use the steps in this section to reset an HP Slate 7 VoiceTab.

  1. With the device powered off, press and hold the power button, and the volume up (+) button at the same time until the HP logo is displayed and the tablet vibrates.

    The Android system recovery menu will display seconds after the HP logo displays.

    Figure : Tablet power button

    Side view of tablet with the power button highlighted

    Figure : Tablet volume up button

    Side view of tablet with the volume up button highlighted

  2. When the Android system recovery menu is displayed, use the volume down (-) button to highlight Wipe data/factory reset.

       NOTE:

    The touch screen is disabled when the device is in recovery mode. Use the volume up (+) and volume down (-) buttons to navigate up or down in the recovery menu. Use the power button to make a selection.

    Figure : Wipe data/factory reset

    Wipe data/factory reset highlighted in Android system recovery menu

  3. Press the power button to select.

  4. The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down (-) button to highlight Yes -- delete all user data.

    Figure : Confirm wipe of all user data

    Confirm wipe of all user data

  5. Press the power button to confirm and begin the reset.

  6. A recovery system screen shows the reset process. Wait for the reset process to complete.

  7. When the screen displays the message Data wipe complete, highlight Reboot system now, and then press the power button to select.

    Figure : Reboot system now

    Reboot system now

    Wait for the device to reboot.

  8. The factory reset is complete. Set up the device by following the steps in the HP support document Setting Up Your HP Tablet.

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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