Screen rotation/orientation after power-up or wake-up from sleep

[tundrwd]

I've seen a problem with my Stream 7.  I almost always use a tablet in the landscape position.  I've seen that on power-up, and sometimes waking from sleep - the screen is in portrait position, and won't rotate until I physically move the tablet to the orientation the screen "insists" on, and then move it back to landscape.

Is this a Windows issue, or an issue with the hardware?  I haven't seen this behavior in most other devices (well, sometimes Android devices do it, but not like the Stream 7).

[Great-Deku-Tree]

Hey @tundrwd ,

Welcome to the HP forums.

I understand you're experiencing issues with your Stream 7 tablet automatically reverting to the portrait layout after sleep or standby.

My best guess here is that the device is loading into the default screen layout after sleep mode or the sensor is shut down to save power and loads the default layout when it's started up again. It might be best to try changing the orientation if you have not already (assuming the option is available on a Bing build, I do not have access to one to test).

Try long pressing on a black spot on the desktop and select Screen resolution. In here you should have an option to change the orientation of the display to Landscape.

Try changing it and then see if the issue persists.

[tundrwd]

Problem is - you've got the lock screen to go through before I can see a desktop to do a long press, etc.

So - either the sensors aren't "figuring out" where they are upon power up or waking from sleep, or Windows 8.1 isn't doing something quite right on this tablet.

[Great-Deku-Tree]

Not quite sure what you mean about the lock screen. You will need to unlock the tablet to change the setting, once changed the setting should make it so the lock screen itself loads to the default position you have set. You shouldn;t have to do this every time, only once.

Try it, if you haven't already, and let me know how it goes.

Thanks.

[tundrwd]

Ok - you're NOT understanding the issue.

The unit is in landscape mode.  It's powered down.  Or perhaps goes into sleep.

You wait a while.  You haven't moved the unit - it's still sitting where it was in landscape mode.  OR, you did pick it up, go home, etc., put it back into landscape orientation (exact same orientation - "buttons" up).  So - it's exactly like it was when you powered it down, or when it went to sleep.

You power it back up, or wake it up.  It comes back up - with the lock screen - in portrait mode.  So - you can't get into the desktop to do anything - because it's at the lock screen when powered up - or coming back out of sleep.

THE ISSUE IS - the lock screen is in the wrong orientation when it's powered back up, or comes out of sleep mode.

THAT'S what I'm referring to.  It should, when power is applied, determine it's orientation via the hardware sensors, so when Windows comes up, it's displayed in the correct orientation - or Windows needs to do the query to determine the correct orientation.

This doesn't occur 100% of the time - merely 97+% of the time from my experience.

[Great-Deku-Tree]

I do understand what you're saying however I think you're missing the reasoning behind my suggestion. When a device goes to sleep power is cut to certain hardware to allow it so save power. This includes the orientation sensor. The sensor does not get activated until the device is moved while awake.

The purpose of changing the orientation is so that when power is restored to the sensor it checks with Windows what the default orientation should be. The entire purpose of this is so that AFTER you make the setting change it will load to the default orientation set within Windows to prevent you from needed to tilt the tablet to portrait and back to landscape that first time. 

Please at least try my suggestion and let me know if it works so we can move on to the next possible solution.

Thank you.

[tundrwd]

Ah - now you've answered my question - what's causing the issue.  You have now said that "the sensor does not get activated until the device is moved while awake".  

And you still don't really understand.  I don't want to perform your method - since my lock screen requires a password to be entered.  For your suggestion to have any effect - I have to enter my password - with the screen and keyboard rotated 90 degrees.  Try that sometime with a long password like I have.  So, I have to pick it up to enter my password - which will cause the screen to rotate.

IMHO - the decision to not "activate" the sensor until the unit is rotated was extremely "uninformed".  This is the ONLY device I've seen that requires this.  I've got several iOS devices, and have had several Android devices (as a developer, you keep your toes in to see what the "other guys" are doing).  Even with inexpensive Android devices, I have not seen this type of operation.  They may start 90 degrees rotated, but then "figure it out", and correctly position the screen.  Maybe 1 out of 100 times will they not rotate.  And the last device I bought nearly 3 years ago, was only a $150 Galaxy Tab 2.  In nearly 3 years, that unit should be priced about the same as this tablet - so there's no excuse to say "due to cost...."

I still believe that it will work properly - but will take updated drivers to do so.  The drivers simply aren't reading the orientation upon power up, but wait for a trigger (movement) to start "feeding" information back to Windows.

[Dewi34]

I had this as an "issue" when using sleep mode, but doesn't occur with a full shutdown. My workaround was to use a pin code which was simpler to enter.

IOS and Android are obviously structured in a different way.

You seem to have answered your own question, that it is a driver issue, which I think Deku was saying.

It would be interesting to know the relationship the HP have in terms of driver development, as there are other issues, the sound driver remaining active during sleep being a prime example.

[tundrwd]

"Structure" here, doesn't have much to do with the problem.  This is simply an oversight.  I was simply trying to narrow down who to "complain" to.

If it's hardware or driver - it's an HP problem.  If it's Windows - it's Microsoft's.  Since this forum isn't JUST the Stream 7, if others were having the issue - well, that might mean more of a Microsoft problem.

And changing over to a PIN code isn't really a solution.  This screen has no oleophobic coating, so it's real easy to see where your fingers have been, so for a PIN code - pretty easy to see the pattern.  You might have to guess a few times, but it's easy to see.  The areas on the on-screen keyboard can be seen as well, but it's harder to try out all the combinations of a 11 character password, over a 4 digit PIN.

Interestingly - after a recent update (within the last 7-8 days or so), I haven't had the problem.  It doesn't seem to do it anymore.  The screen rotates properly.  Since I haven't had any HP updates that I can recall, it may well have been a Microsoft issue - but the only things I've had updates to are "security" updates.  So it leaves me a bit puzzled how a security update would have fixed this - if indeed it is fixed.

[Dewi34]

 I didn't come for a debate. Sorry, I seem to have wasted my time just sharing my experience.