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‎06-25-2018 03:10 AM - edited ‎06-26-2018 06:01 AM

HP Recommended
Product: HP Slate 10 HD
Operating System: Android 6.0 - 6.0.1 Marshmallow

Hi all,

I've had my HP Slate 10 HD for around 4 years. Its been working great until about a three months ago when the battery stopped holding its charge. I stopped using the pad as I could only use it when it was on mains. However, yesterday the battery in the pad imploded and has blown the pad apart. Have there been any safety or recall warnings regarding these batteries in the past, I may have missed? I'm quite concerned that if I had placed this battery on its mains, this could have been a whole lot worse. Any advice? I take it the pad is now beyond repair? 😕

 

Thanks.

Pad 03.jpgPad 02.jpgPad 01.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2018 07:51 PM

HP Recommended

@MattyB75

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

2 REPLIES 2

‎06-25-2018 07:51 PM

HP Recommended

@MattyB75

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

‎06-26-2018 06:02 AM

HP Recommended

Thank you! 🙂

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