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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-01-2019 09:39 PM

HP Recommended
Product: elite x2 1011
Operating System: Microsoft Windows 10 (64-bit)

hi

i have a elite x2 1011 devise. not work pen in windows 10. please help

5 REPLIES 5

‎02-03-2019 11:07 AM - edited ‎02-03-2019 11:12 AM

HP Recommended

hello

which pen are you using ?

The one without battery , or the one with the battey ?

https://support.hp.com/gb-en/product/hp-elite-x2-1011-pen/9639860/document/c04926460

 

Bye

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‎02-03-2019 12:03 PM

HP Recommended

hi

i am use pen without battery and see instruction. but pen dont working

thank for your answer

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‎02-03-2019 01:36 PM

HP Recommended

Hello

 

I have a X2 1011 G1 with Windows 10 1803, and the pen works fine.

check in Device Manager  if all devices have a driver installed and working.

In Device Manager, then Human Interface Device (HID), you should see a "Wacom Device".  That is needed by the pen.

 

Bye

 

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‎02-03-2019 02:03 PM

HP Recommended

Wacom device not work. I install driver for wacom device from hp support site but it not working. If you have a right driver please sent me the link. 

Thanks a lot

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‎02-03-2019 03:10 PM

HP Recommended

Hello

 

I guess that the driver has been found by Windows Update when I installed Windows 10 some months ago.

You can try with version 7.3.1.6 dated July 16 ,2015 from Microsoft Catalog

http://www.catalog.update.microsoft.com/Search.aspx?q=ACPI%5CWACF402

there are two of them, try which of the two will work.

 

bye

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