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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-29-2024 08:31 AM

HP Recommended
Product: CCX 500-M

A Polycom CCX 500-M is offline in O365 and I can´t download syslog and upgrade firmware.

Another Polycom same model is connected but wilt different firmware. I´m trying to download the syslog from the device with problem and it fails when it´s downloading. Also, when I try to upgrade the firmware, the device doesn´t install anything. I´, lost on that, becasue we can´t do anything from the Teams Admin console, becasue the device is offline and can´t connect. So everything is required to be done from the device. Could you help, please? 

Software Version8.1.4.1480
Tags (1)
1 REPLY 1

‎10-29-2024 08:34 AM

HP Recommended

Hello @RubenMartinSnaz ,

 

welcome to the HP Poly community. This was moved to the UC Section of the community as it involves Microsoft Teams.

 

For help you can consult our VoIP FAQ: as this has tips around Logs and firmware updates. Other Volunteers are welcome to reply.

 

If this all fails, and you need support, please contact our support in you region. Details are in my signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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