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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-20-2021 08:47 AM

HP Recommended

Hi there,

 

I'd like to know, if I can use the Btoe client version 4.4.0 with the VVX firmware 5.9.0.

I can't find a new compatibility matrix for our upgrade planning...

 

kind regards,

 

stephan

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2021 01:59 AM

HP Recommended

Hello @stephan greve ,

 

Welcome to the Poly Community.


The BToE 4.4.0 release notes >here< are pretty clear on this:

 

The Polycom BToE Connector application 4.4.0 is compatible with UCS 5.8.0 and later.
If you plan to upgrade to UCS 5.9.6 or UCS 6.3.0 and want to use the BToE Connector application 4.4.0, you must upgrade your software in a specific order:

  1. If you are running the BToE Connector application 3.8.0 or later with UCS 5.8.x or 5.9.x, first
    upgrade your BToE application to version 4.4.0.

  2. Next, upgrade UCS 5.8.x or 5.9.x to UCS 5.9.6 or UCS 6.3.0 to retain successful pairing.
    If you have older software versions (BToE Connector or UC software), read EA 318 and refer to the Polycom UC Software 5.9.6 Release Notes or Poly UC Software 6.3.0 Release Notes before you upgrade your software

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎01-21-2021 01:28 AM

HP Recommended

Hi @stephan greve,

 

such info, you will find in the release notes for each software version. Directly on page 2:

https://support.polycom.com/content/dam/polycom-support/products/voice/business-media-phones/release...

 

 

 

Was this reply helpful? Yes No

‎01-21-2021 01:41 AM

HP Recommended

Hi,

 

the highest version on that page 2 is version 4.3. I'd like to check the compatibility with version 4.4.

 

kind regards,

 

stephan

Was this reply helpful? Yes No

‎01-21-2021 01:59 AM

HP Recommended

Hello @stephan greve ,

 

Welcome to the Poly Community.


The BToE 4.4.0 release notes >here< are pretty clear on this:

 

The Polycom BToE Connector application 4.4.0 is compatible with UCS 5.8.0 and later.
If you plan to upgrade to UCS 5.9.6 or UCS 6.3.0 and want to use the BToE Connector application 4.4.0, you must upgrade your software in a specific order:

  1. If you are running the BToE Connector application 3.8.0 or later with UCS 5.8.x or 5.9.x, first
    upgrade your BToE application to version 4.4.0.

  2. Next, upgrade UCS 5.8.x or 5.9.x to UCS 5.9.6 or UCS 6.3.0 to retain successful pairing.
    If you have older software versions (BToE Connector or UC software), read EA 318 and refer to the Polycom UC Software 5.9.6 Release Notes or Poly UC Software 6.3.0 Release Notes before you upgrade your software

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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