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‎11-07-2025 01:54 PM

HP Recommended

Hi,

 

I have followed forums and am in need for specific version of software for ccx400. The phone I have is currently on version 1 and am looking for software 6.2.22.0185. Every link I have clicked related to that brings me to poly lens which the version is not listed there. Where else can I get this version?

 

Any help would be appreciated. 

Thank you.

Reply
3 REPLIES 3

‎11-09-2025 02:33 AM

HP Recommended

Hello @HypedUP ,

 

Welcome to the HP Poly community.

 

All publicly available software is hosted on Poly Lens. Why would you need such an old version?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-10-2025 10:00 AM

HP Recommended

The Firmware currently on the phone is v 1.

 

So I need that firmware to get  webui enable option. Then I should be able to update to latest firmware/software.

Granted I was able to find the version download. Not through Poly lens as oldest they have listed is version 7.x.x.x

I still cant get the phone to trigger the admin login to install the firmware via usb.

 

I have the zip renamed to fv_update.zip but when plugged the usb it does nothing.

Am I missing specific steps?

 

 

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‎11-10-2025 10:10 AM

HP Recommended

Hello @HypedUP 

 

The UC FAQ explains this all here:

 

Jul 29, 2021 Question: How can I upgrade a CCX 400 phone running software 1.0.0 or 1.0.1?

Resolution: Please check => here <=

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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