CCX 500 in Teams Admin Portal Configuration Profiles

Adam_in_DC · ‎03-17-2021

We're about 6 months with Teams Direct Routing VOIP and have about 35 CCX 500s in our office - not getting a whole lot of use. Recently, they all started prompting to have their admin password changed from the default. Our Direct Routing company pointed out the Device/IP Phones/Configuration Profiles section in Teams Admin. So far so good. They guided me to create a profile - and assign a new password to the phones. Basically no other changes.

Now the bad news. The configs were deployed unevenly - and time zones got messed up. But the worst part was that the phones turned off their ethernet passthrough to the docking stations / laptops.

So, I went back into the profile and identified the adjustment for the timezone (EST) and ethernet (network pc port - toggle on). But again, this was deployed very unevenly. A few staff in the office could only connect to the network via WiFi because the port was turned off.

I really want to avoid standing up some complex phone management appliance for a bunch of Poly Teams endpoints. Any suggestions on how to move forward? Is the Teams admin center a credible place to manage the phones?

SteffenBaierUK · ‎03-17-2021

Hello @Adam_in_DC ,

Welcome back to the Poly Community.

Simply use the free PDMS-E service?

Or if this fails an FTP server or simply the REST API?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Adam_in_DC · ‎03-17-2021

I will re-investigate that. Does it require that I download the virtual machine appliance? Or can I run it totally cloud only?

SteffenBaierUK · ‎03-17-2021

Cloud is fine or if you want to stay within your local network download cloud relay. A bit more to configure

replied via a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

rgsteele1 · ‎03-19-2021

Hi Adam in DC,

Can you give more details about what you mean when when you say the config was deployed "unevenly"? Do you mean that the config only applied to some of the devices that you pushed it out to? Or that only some of the settings applied?

As you have discovered, if you are applying a Device Profile from the Teams Admin Center, you need to make sure all of the settings in the profile align with your requirements. Depending on your situation, you may need to create an individual profile for every single device.

You can click on a device in the list and check the "History" tab to check whether the profile has applied or not. If it hasn't applied, you might try initiating a remote reboot or having the user on-site reboot the device. (The History tab will also show whether the remote reboot took effect.)

Create an account on the HP Community to personalize your profile and ask a question