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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-28-2016 07:40 AM

HP Recommended

Hello,

we use the cx 5100 system with skype for business. at the past year we have no problems, everything works well. for a few weeks now, the video is freezing in after a short time, sometime it works well. latest firmware and driver....

checked hardware by the polycom-dealer.... no errors. Any ideas ????

thanks for help 🙂

3 REPLIES 3

‎10-28-2016 07:49 AM

HP Recommended

Hello Zaddel,

welcome to the Polycom Community.

The latest Firmware does not tell us what is currently installed on the device weeks, months or years after this post was made.

 

Please ensure to always include the currently used software version in your post.

 

In addition to you issue what kind of conferences do you have with this device ? Internal or External only?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-01-2016 09:27 AM

HP Recommended

Thank you for answering. So, here is the number of the installed firmware : 1.2.3.70255

 

The camera is connected to the pc with an 10m usb 3.0 repeater. may that be the problem ? Bur works well for a year...

 

Best Regards, Zaddel

Was this reply helpful? Yes No

‎11-01-2016 09:46 AM

HP Recommended

Hello Zaddel,

the maximum supported length of a cable is 3m.

 

This is a USB 3.0 specification and anything else is unsupported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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