Cannon Login Skype4business on Trio 8800

[Anonymous]

Hello all, 

I trying to login my account Skype4business on my Polycom Trio 8800 but get failure with error log below: 

1215105029|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7
1215105029|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
1215105030|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
1215105034|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
1215105034|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = thuan.phan@sps.abcxyz.com
1215105034|cfg |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt)
1215105034|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
1215105034|sip |*|00|Sip Register Usr:thuan.phan@sps.abcxyz.com Dsp:thuan.phan Auth:'Using Login Cred' Inx:0
1215105034|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1215105038|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
1215105041|copy |*|00|Server 'ztp.polycom.com' said '0004f2fd850f-web.cfg' is not present
1215105041|cfg |4|00|Prov|Could not download file 0004f2fd850f-web.cfg
1215105041|cfg |4|00|Prov|Uploading phoneWeb.cfg failed
1215105041|cfg |4|00|Prov|Update configuration failed
1215105046|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
1215105049|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sps.abcxyz.com' found no records
1215105049|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.sps.abcxyz.com' found no records
1215105050|sip |*|00|Sip Register Usr:thuan.phan@sps.abcxyz.com Dsp:thuan.phan Auth:'Using Login Cred' Inx:0
1215105050|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1215105053|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
1215105101|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
1215105104|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sps.abcxyz.com' found no records
1215105104|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sps.abcxyz.com' found no records
1215105104|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sps.abcxyz.com' found no records
1215105104|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.sps.abcxyz.com' found no records
1215105104|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.sps.abcxyz.com' found no records
1215105104|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.sps.abcxyz.com' found no records
1215105104|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.sps.abcxyz.com' found no records
1215105104|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.sps.abcxyz.com' found no records
1215105105|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
1215105105|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x412b7568
1215105105|sip |4|00|SSL_get_error Error code=5,rc(0)
1215105105|sip |4|00|TLS Listen Thread Exit
1215105107|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1215105115|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
1215105123|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
1215105123|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
1215105123|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
1215105123|so |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
1215105128|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
1215105128|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
1215105128|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
1215105128|sip |*|00|Sip UnRegister Usr:thuan.phan@sps.abcxyz.com Dsp:thuan.phan Auth:'' Inx:0
1215105128|sip |*|00|SipUserRemove: user 0 being removed.
1215105128|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
1215105128|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
1215105133|sip |*|00|User removed

Currently I still login on my skype4business sucessfully. 

with my information: 

sign in address: thuan.phan@sps.abcxyz.com

username: thuan.phan@abcxyz.com

My Trio 8800 information: 

Phone InformationPhone Model

RealPresence Trio 8800

Part Number3111-65290-001

Rev:AMAC Address00:04:F2:FD:85:0F

Wi-Fi MAC Address00:04:F2:FD:85:10

Bluetooth MAC Address00:04:F2:FD:85:11

IP Address10.10.20.5

UC Software Version5.4.4.7511

Updater SignatureReleaseSystem Name

Anybody know this case 

Thanks in advanced 

Thuan Phan 

[SteffenBaierUK]

Hello Thuan Phan,

welcome to the Polycom Community.

The logs clearly show:

1215105049|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sps.abcxyz.com' found no records
1215105049|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.sps.abcxyz.com' found no records
1215105050|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.sps.abcxyz.com' found no records

Is your DNS setup correctly and have you got any other VVX phones or even 3rd party phones in the network?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services