Change my Polycom VVX 501 from Skype for Business to Vanage

[Elijlem]

I want to Change my Polycom VVX 501 from Skype for Business to Vonage.  I have tried as a password 123, 456 and the MAC number and all are giving me incorrect admin password.  any ideas ot held is greatley apprecaited.

[M_Salman]

Hi @Elijlem Welcome to Poly HP Support Community.  

Due to limited support, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted solution.

Regards,

Salman

[SteffenBaierUK]

Hello @Elijlem ,

Welcome to the HP Poly community.

From our VoIP FAQ:

Oct 7, 2011 Question: What is the default standard Username and Password for a Poly Phone?

Resolution: Please check => here <=

Sep 19, 2022 Question: Why does a Phone return/revert to a previous unknown password even after a factory reset?

Resolution: If a phone is provisioned either by a local server/ZTP/LENS and/or a DHCP option the phone will simply load the old configuration.

On phones with access to the low-level GUI (option 4 >here<) once the password is reset either ZTP can be disabled or the Boot Server can be set to static. For phones that do not have such an option (CCX, Trio, D230, Rove or Edge E) please check with your IT team or whoever set up the phone.

Best Regards

Steffen Baier