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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-15-2020 11:45 AM

HP Recommended

Is there any way that the Poly Trio Visual+ can be used with Teams for audio purposes? I don't see an audio setting on our Trio 8800 after updating it to Teams today.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2020 12:03 PM

HP Recommended

Hello @darrinj95 ,

 

Welcome back to the Poly Community.

From our Skype FAQ:

 

July 19. 2019 Question: Can a Poly Trio 8800 or 8500 support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?

Resolution: If the Poly Trio is running the native Teams app you cannot use any other Line.
Teams on the Trio 8500/8800 is mutually exclusive and does not allow pairing with a Visual+/VisualPro for Video. The device will be Audio only.
The native Zoom room application is the same. Zoom can be used in a Hybrid setup as explained => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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5 REPLIES 5

‎09-15-2020 12:03 PM

HP Recommended

Hello @darrinj95 ,

 

Welcome back to the Poly Community.

From our Skype FAQ:

 

July 19. 2019 Question: Can a Poly Trio 8800 or 8500 support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?

Resolution: If the Poly Trio is running the native Teams app you cannot use any other Line.
Teams on the Trio 8500/8800 is mutually exclusive and does not allow pairing with a Visual+/VisualPro for Video. The device will be Audio only.
The native Zoom room application is the same. Zoom can be used in a Hybrid setup as explained => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-15-2020 12:04 PM

HP Recommended

For follow up question, if you want to keep the Trio & Visual+/VisualPro setup, please work with a Poly reseller for our RealConnect for Teams product.

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-15-2020 12:44 PM

HP Recommended

What would be the next option if we wanted to keep the Trio 8800, but have something else that can connect the audio output to our surround sound? If there is any other option besides using RealConnect for Teams.

Was this reply helpful? Yes No

‎09-15-2020 01:00 PM

HP Recommended

Hello @darrinj95 

 

you have 2 options:

 

  • Just the Trio on its own as an Audio Device in MS Team mode. No other connectivity
  • Keep Trio and Visual+/VisualPro in openSIP mode and use RealConnect for Teams. The Visual+/VisualPro can use external Speakers via 3.5mm


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-15-2020 01:08 PM

HP Recommended

That's all the info I need, thank you!

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