EFLK (again) Boss/Admin and SLA

[Anonymous]

Hi everyone,

I'm back on my favorite subject : EFLK.

5.4.4 solved one of the main issue regarding the usage of outlook contacts (name is diplayed now).

And EFLK works fine with Boss/Admin so we're good.

But i'm testing SLA (Shared Line Appearance) right now and i'm surprised to see that activating this feature automatically disable EFLK. I guess it's more or less the same problem we had in the beginning with Boss/Admin.

Could we expect to see SLA and EFLK working together soon ? (i know you can't talk about future developments, etc. but if you have just an idea, i'm not asking for a date).

Of course, if it's not part of the plan at all, i will open a ticket for enhancement.  

Thanks

VVX400/500/600 5.4.2 and 5.4.4

Skype for Business latest CU.

[SteffenBaierUK]

Hello StephenR,

welcome back to the Polycom Community.

To my knowledge enabling the Enhanced Flexible Line Key functionality will not support SLA.

I suggest to work with your Polycom reseller or Polycom Sales Engineer to work on VOIP-113674 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Thanks Steffen, will do. What is VOIP-113674 ? I tried to find it in the release notes with no luck.

[SteffenBaierUK]

Hello StephenR,

this is a reference that our Sales Engineers can use to justify a change to the current software. Once enough feedback or requests from individual organisations have been added the feature may be included in newer versions.

As explained here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services