Easy way to provision single vvx 401 phone

Anonymous · ‎10-04-2016

Hello!

I have single vvx 401 phone and like to sign-in into on-premises Lync 2013 server. Manuals list too many options... Please recommend the esaiest one for single phone.

Best regards,,

UniSys

SteffenBaierUK · ‎10-04-2016

Hello UniSys,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

You may also want to post your MAC address so I can look up of this is a Skype for Business, a LYNC or a Generic SKU

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-04-2016

Steffen, thanks for quick reply.

Software Version is 5.4.1.17954 (checked at Menu > Status > Platform > Application > Main)

MAC address is 64167f01c81c.

SteffenBaierUK · ‎10-04-2016

Hello UniSys,

this is fine.

You should be able to boot the Phone and it should either offer Extension and PIN or Single Sign On.

If PIN and Extension is not presented then your Option 43 / 120 is not setup.

Jul 11, 2014 Question: Why can we not sign into LYNC via Pin & Extension?

Resolution: Please verify that the phone has the => correct time <= and the Option 43 and Option 120 is setup in the DHCP scope as explained =>here <= or => here <=

The simplest way is via the Web Interface. Ensure it is enabled

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=

Signing into LYNC / Skype for Business via the Web Interface

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-06-2016

Steffen, thanks for the helpful links.

Time is correct, DHCP is set with DHCPUtil.exe. So I try to sign-in via Web Interface. This step does not work. Message "Signing-in into Microsoft Lync" stays forewer.

This part of log files looks strange for me (Web Interface > Diagnostic > View and Download Logs)

1006105343|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'unitrongroup.com' found no records
1006105343|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'unitrongroup.com' found no records
1006105343|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.unitrongroup.com' found no records
1006105343|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.unitrongroup.com' found no records
1006105343|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.unitrongroup.com' found no records
1006105343|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.unitrongroup.com' found no records
1006105343|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.unitrongroup.com' found no records
1006105343|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.unitrongroup.com' found no records
1006105343|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.unitrongroup.com' found no records
1006105343|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.unitrongroup.com' found no records
1006105343|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.unitrongroup.com' found no records
1006105343|sip  |4|00|[TLS] Server Certificate Common Name 'plynvs02.unitrongroup.intra' doesn't match any of the following:
1006105343|sip  |4|00|[TLS]            Hostname: unitrongroup.com
1006105343|sip  |4|00|[TLS]      Outbound Proxy: unitrongroup.com
1006105343|sip  |4|00|[TLS] Hostname connection: plynvs02.unitrongroup.com
1006105343|sip  |4|00|[TLS] Server Certificate SAN or CN validation failed
1006105343|sip  |4|00|MakeTlsConnection: connection failed error 1
1006105344|copy |4|00|Configuration of URL failed
1006105344|cfg  |4|00|Prov|Could not download file 64167f01c81c-web.cfg
1006105344|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
1006105344|cfg  |4|00|Prov|Update configuration failed
1006105348|sip  |4|00|Failed to connect to [84.199.97.137:443] : Error[Operation now in progress]
1006105353|sip  |4|00|Failed to connect to [84.199.97.141:443] : Error[Operation now in progress]
1006105358|sip  |4|00|Failed to connect to [84.199.97.141:5061] : Error[Operation now in progress]
1006105401|sip  |4|00|Failed to connect to [84.199.97.141:5061] : Error[Operation now in progress]
1006105401|sip  |4|00|Failed to connect to [84.199.97.141:5061] : Error[Operation now in progress]
1006105401|sip  |4|00|Failed to connect to [84.199.97.141:5061] : Error[Operation now in progress]
1006105401|sip  |4|00|Failed to connect to [84.199.97.141:5060] : Error[Operation now in progress]
1006105401|sip  |4|00|Registration failed User: m, Error Code:480 Temporarily not available

Lync server setup and certificate is done by outsourced company. But regular Skype for Business desktop app works fine.

Is there something I can try myself before I contact outsourced company?

SteffenBaierUK · ‎10-06-2016

Hello UniSys,

1006105343|sip  |4|00|[TLS] Server Certificate SAN or CN validation failed
1006105343|sip  |4|00|MakeTlsConnection: connection failed error 1

The phone cannot validate the Certificate.

Is there a certificate on the phone as usually the AD Server should be able to provide this via LYNC / Skype for Business.

Have a read => here <= and you only need the part about the certificate and get it on the Phone via sec.TLS.customCaCert.1. Basically get the certificate and create a file and import via the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-06-2016

Steffen, thanks for quick reply.

I follow steps from that manual, but it still does not work. Similar messages in my log:

1006130533|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'unitrongroup.com' found no records
1006130533|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'unitrongroup.com' found no records
1006130533|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.unitrongroup.com' found no records
1006130533|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.unitrongroup.com' found no records
1006130533|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.unitrongroup.com' found no records
1006130533|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.unitrongroup.com' found no records
1006130533|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.unitrongroup.com' found no records
1006130533|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.unitrongroup.com' found no records
1006130533|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.unitrongroup.com' found no records
1006130533|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.unitrongroup.com' found no records
1006130533|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.unitrongroup.com' found no records
1006130533|sip  |4|00|[TLS] Server Certificate Common Name 'plynvs02.unitrongroup.intra' doesn't match any of the following:
1006130533|sip  |4|00|[TLS]            Hostname: unitrongroup.com
1006130533|sip  |4|00|[TLS]      Outbound Proxy: unitrongroup.com
1006130533|sip  |4|00|[TLS] Hostname connection: plynvs02.unitrongroup.com
1006130533|sip  |4|00|[TLS] Server Certificate SAN or CN validation failed
1006130533|sip  |4|00|MakeTlsConnection: connection failed error 1
1006130538|sip  |4|00|Failed to connect to [84.199.97.137:443] : Error[Operation now in progress]
1006130543|sip  |4|00|Failed to connect to [84.199.97.141:443] : Error[Operation now in progress]
1006130548|sip  |4|00|Failed to connect to [84.199.97.141:5061] : Error[Operation now in progress]
1006130551|sip  |4|00|Failed to connect to [84.199.97.141:5061] : Error[Operation now in progress]
1006130551|sip  |4|00|Failed to connect to [84.199.97.141:5061] : Error[Operation now in progress]
1006130551|sip  |4|00|Failed to connect to [84.199.97.141:5061] : Error[Operation now in progress]
1006130551|sip  |4|00|Failed to connect to [84.199.97.141:5060] : Error[Operation now in progress]

SteffenBaierUK · ‎10-06-2016

Hello UniSys,

You still have the same error and the DNS does not seem to be setup as well.

I would need to troubleshoot your network and as this is outside the scope of the Polycom community please work with WESTCON GROUP EUROPEAN OPERATIONS LTD who sold this phone back in 04/07/2016

They are your Tier 1 contact.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-06-2016

Thanks, Steffen. I will check our DNS settings and contact our Tier 1 if necessary.

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