EdgeE350 loses provisioning server

Aus_e · ‎10-07-2025

WHen I get the provisioning server for Teams for Australia, http and http://apac.ipp.sdg.teams.microsoft.com,

the phone reboot but loses that setting and reverts to https: and auea.dm.sdg.teams.microsoft.com

When we setup a phone it does multiple reboots before if "Settles down" and stabilises. it often loses the provisioning server setting until it eventually takes. Why is this?

SteffenBaierUK · ‎10-08-2025

Hello @Aus_e ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product you use.

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post, but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

I would suggest that for your actual issue to work with our partner Microsoft, as they host the platform you are using.

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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