Exchange URL warning after updating to 5.5.1

Anonymous · ‎02-07-2017

The Exchange integration was working fine with 5.4.4 but after updating to 5.5.1 I am unable to get the phone to log into Exchange. I have tried manually setting the Exchange Server URL but that is not working either. If i revert back to 5.4.4 then the issue is not there.

SteffenBaierUK · ‎02-07-2017

Hello epjr,

welcome to the Polycom Community.

The community's Skype FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=

Please get some logs and then escalate to your Polycom reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Seth777 · ‎03-21-2017

No offense, but makes me want to never own Polycom phones again. Just like Avaya, Mitel, they are require a reseller/support model. So when something goes wrong. The buck is passed to the reseller, who may/may not be worth a darn. Then you are waiting for them to open a ticket etc..with Polycom because they are clueless and don't know and it go on and on.

Direct support with the vendor/maker of the product like Cisco and others are so much easier for the client.

Good luck TS.

SteffenBaierUK · ‎03-21-2017

Hello techlogik,

welcome to the Polycom Community.

The original poster never replied to the request of logs which they could have posted.

The process is very well outlined and our resellers cooperate and the process is quick and works. If you having trouble following this please contact me directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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