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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-14-2015 10:07 AM

HP Recommended

Hello all,

 

Poly is coming to the end of MAC prefix 00:04:F2:xx:xx:xx after nearly 16 million-plus devices were built.

 

The products involved are all Voice products, including all Desktop and Conference phones

 

Customers need to add the new MAC prefix 64:16:7F:xx:xx:xx, 9C:AD:EF:xx:xx:xx or 48:25:67:xx:xx:xx, which may result in having to modify existing administrative scripts and/or applications to identify devices belonging to either MAC range, as Poly voice products.

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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