• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎09-06-2017 05:20 AM

HP Recommended

Hello Luca,

welcome to the Polycom Community.

As already outlined in my reply we are aware and fixed this via VOIP-116530.

 

Please raise a ticket so we can track this but the fix should come next week. In order to receive regular updates etc. a ticket is required.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-06-2017 06:06 AM

HP Recommended

Thank you Steffen! I just wrote one of the resellers I purchased the Trio from in order to have a support ticket rised.

 

Thanks,

Luca

Was this reply helpful? Yes No

‎09-13-2017 03:27 AM

HP Recommended

Hi Steffen,

 

Do you know when the fix will be released and will it be in the form of a firmware update?

 

Regards,

 

Mark Mutch

Was this reply helpful? Yes No

‎09-13-2017 03:37 AM

HP Recommended

Hello Mark,

welcome to the Polycom Community.


If your issue is being caused by the known issue mentioned above then the fix should be in the next 5.5.2 release which is currently planned for the 18.09.2017

 

The above date is subject to change and of course we do not know if your issue is the same unless you escalate this so we can verify this based on your own accounts etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-19-2017 05:51 AM

HP Recommended

Any news yet on the release date of 5.5.2 ?

Was this reply helpful? Yes No

‎09-19-2017 05:54 AM

HP Recommended

Hello HansM,

welcome to the Polycom Community.

The UC Software 5.5.2 release was posted but we have had to pull it again due an issue found.

 

I will update within the community once it is posted.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-21-2017 04:15 AM

HP Recommended

Hello Steffen,

 

Do you have any expected date for the release of the new firmware?

 

Thanks in advanced.

 

Regards.

Was this reply helpful? Yes No

‎09-23-2017 04:41 AM

HP Recommended

Hello jlsg,

welcome to the Polycom Community.

 

We actually had planned to release this last Monday but had to pull this due a discovered last minute bug.

 

The next tentative release is this Monday but again this is subject to change.

 

The Polycom community is not a replacement for our standard support organisation so any issue needs to be reported the correct channels.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-26-2017 03:21 AM

HP Recommended

Hello Steffen,

 

I am writing this post only to let you know that the issue related with contact search on Polycom is fixed with the last release.

 

Thanks!

 

Regards.

Was this reply helpful? Yes No

‎09-26-2017 04:02 AM

HP Recommended

Hello jlsg,

just to close this the version mentioned is UC Software 5.5.2.11338 and was released last night.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.