POLYCOM BToe not paring

[Raffy_Joseph]

 BToe not paring. Phone model vvx-411

[SteffenBaierUK]

Hello @Raffy_Joseph ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product(s) you are using. Also, we do not know what version of Skype for Business is being used.

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

From the above UC FAQ:

Jan 26, 2016 Question: Can I troubleshoot BToE or changes settings?

Resolution: Please check => here <= for details

Jan 27, 2016 Question: Are there any firewall ports required to be open when using BToE ?

Resolution: Please check => here <= for details

Best regards

Steffen Baier

[Meghana_10]

Hello @Raffy_Joseph, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly phone VVX 411.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If you're experiencing difficulties in pairing your VVX 411 phone with your computer using Better Together over Ethernet (BToE), here are steps you can follow to troubleshoot and resolve the issue:

Ensure BToE Connector is Installed: Verify that the Polycom BToE Connector application is installed on your computer. The version should be 3.8.0 or later. To download, visit the Polycom Support site.

Automatic Pairing:

• Check that the phone is set to automatically pair. On your VVX 411, navigate to Settings > Features > BToE PC Pairing and ensure that Pairing Mode is set to Auto.
• Connect an Ethernet cable from your computer to the PC port on your phone.
• Ensure the BToE application is running on your computer. The application should show the BToE Mode icon in the system tray.

Manual Pairing:

• If automatic pairing does not work, try manual pairing. Navigate to Settings > Features > BToE PC Pairing on the phone and set the Pairing Mode to Manual.
• A pairing code will display on the phone. Use the Polycom BToE Connector application on your computer, select Pair with Phone, and enter the pairing code.
• Ensure there is no need to physically connect the Ethernet cable when using manual pairing.

Check Connections:

• Ensure that all cables are properly connected and the phone and computer are on the same network.
• Verify that you are signed in to Skype for Business from the same network.

Firewall and Security Settings:

• Confirm that any firewall or network security settings on your computer or network are not blocking BToE traffic.

Software Updates:

• Ensure your phone’s firmware and the BToE Connector application are up to date. Poly recommends using firmware version 6.3.1 AE or later for VVX phones.

Reboot Devices:

• Try restarting both the phone and your computer to resolve temporary network or software glitches.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Raffy_Joseph 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Meghana 

[Meghana_10]

Hi @Raffy_Joseph, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Meghana 

[Meghana_10]

@Raffy_Joseph Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,

Meghana