Poly CCX 600 Teams mode (user presence/status is always available)

[Mohamed_Zaher]

Hi,

I have recently configured my new poly CCX600 phone to my teams tenant.

The firmware is up to date for the phone and teams application.

I noticed that, when the user is away specially after working hours, the user's presence on teams is always available (not away). I tried to enable screen saver but with no result.

[SteffenBaierUK]

Hello @Mohamed_Zaher ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

As this is Microsoft's application running on our Android phones I suggest you open a ticket with Microsoft directly.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[Mohamed_Zaher]

This is the software version I'm running;

Teams Admin Agent     1.0.0.202306202019.product

Firmware     8.1.4.1480

Company Portal App     5.0.5484.0

OEM Agent App      1.1.1

Teams App      1449/1.0.94.2023082303

[SteffenBaierUK]

Hello @Mohamed_Zaher ,

As stated I would work with Microsoft.

Best Regards

Steffen Baier