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- Re: Poly CCX Teams Firmware - 5.9.13.0374
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07-20-2020 11:05 AM
Hello,
A firmware update for CCX phones appeared in Teams Admin Portal today for (5.9.13.0374) for our CCX600 phones. I can't find any release notes for it nor a direct download to upload to our FTP Provisioning Server but I can push it via Admin Portal.
Can we can a copy of the release notes and direct download link?
Thanks.
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Accepted Solutions
07-20-2020 11:22 AM
Hello @Satori ,
Welcome back to the Poly Community.
The release will only appear if your tenant is part of the TAP.
Microsoft has 5.9.13.0374 to customers that are part of TAP and if you are signed up for TAP the software will appear within the Teams Admin Center (TAC).
This version addresses an issue with the Microsoft Teams phone app reported >here<
There are no release notes for this and any issues should be reported to our partner Microsoft.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-20-2020 11:13 AM
FYI - I did a test firmware upgrade on one of our phones. While the phone upgrade appears to have worked (as per Phone Settings -> About) and within Teams Admin Portal, the phone did display that the upgrade failed.
07-20-2020 11:22 AM
Hello @Satori ,
Welcome back to the Poly Community.
The release will only appear if your tenant is part of the TAP.
Microsoft has 5.9.13.0374 to customers that are part of TAP and if you are signed up for TAP the software will appear within the Teams Admin Center (TAC).
This version addresses an issue with the Microsoft Teams phone app reported >here<
There are no release notes for this and any issues should be reported to our partner Microsoft.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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