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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-03-2023 02:40 PM

HP Recommended
Product: VVX 250
Operating System: Other

I have a group of 5 Poly VVX250 phones that were setup to work with Microsoft Teams. We follow the guide provided by Poly to the teeth and even did the TLS troubleshooting. Phones are working great. About a month ago a prompt appeared on the phones display stating, "beta software is expired." I checked the phone out via the web ui and noticed that there was an update available. I attempted to upgrade the phones, but the phone would reboot and go back to the same software that is present (6.4.3.5803).

Has anyone run into this? Has anyone found a way to fix this or push the update? Mind you, the phones are still working, I'm just being proactive since I don't know if the phones may suddenly misfire as a result of this prompt. 

Tags (2)
3 REPLIES 3

‎08-04-2023 07:36 AM - edited ‎08-04-2023 07:43 AM

HP Recommended

Hello @gctech 

 

welcome to the Poly community.

 

Our Partner Microsoft pushes the Beta firmware once a user is signed into the Microsoft SIP Teams Gateway. We made our Partner aware of this. 

 

In case you want updates, please raise a ticket with our Partner Microsoft and mention MSFT: 2307260040003360 | ADO: 42939 and reference HP Poly case  34618680/ECS-3821

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
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‎08-04-2023 12:53 PM

HP Recommended

Thank you @SteffenBaierUK for the reply.

Question, Should I be worried about the phones suddenly not working as a result of the expired beta software or will they continue to work? 

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‎08-29-2023 01:09 AM

HP Recommended

Hello @gctech ,

 

welcome back to the HP Poly community.

 

Our Partner Microsoft should have rolled out 6 4.3.5813 yesterday

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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