Solved: Polycom CX500: Can it work used from home and work with Micr... - HP Support Community

_ali_khawaja · ‎12-09-2023

My company had some CX500 which they were giving away due to upgrade to a newer device. I wanted to see if its usable from home and if it can be used with Microsoft Teams?

I have researched little bit, and the documentation said that it has built in lync client. Can i upgrade this to Microsoft Teams client? and can it connect to our Teams account in Office 365 from home as well?

I basically want to use the device from my home office.

Thanks

Ali

SteffenBaierUK · ‎12-09-2023

Hello @_ali_khawaja ,

welcome to the HP Poly community.

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

Please check the CCX 500 product Page >here<

The above shows that the CCX 500 as the other CCX models supports Microsoft Teams natively. As long as your company uses Microsoft Teams, and allows remote devices to sign into Microsoft Teams you are good to go.

Simply update to the latest 8.1.4 software.

Please be aware I am unable to advise on any other details around Microsoft Teams and any restrictions your company may have placed to prevent the registration. This is something you should discuss with your Company Microsoft Administrator.

Other volunteers may reply as well.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎12-09-2023

Hello @_ali_khawaja ,

welcome to the HP Poly community.

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

Please check the CCX 500 product Page >here<

The above shows that the CCX 500 as the other CCX models supports Microsoft Teams natively. As long as your company uses Microsoft Teams, and allows remote devices to sign into Microsoft Teams you are good to go.

Simply update to the latest 8.1.4 software.

Please be aware I am unable to advise on any other details around Microsoft Teams and any restrictions your company may have placed to prevent the registration. This is something you should discuss with your Company Microsoft Administrator.

Other volunteers may reply as well.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Polycom CX500: Can it work used from home and work with Microsoft Teams?

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