Polycom Trio Teams Laggy Interface

[Anonymous]

We recently switched over our entire office voice form on-prem SfB2015 to Teams with dial plans.  We run about a dozen Polycom Trios 8500/8800s running in Teams Shared mode with the 5.9.1.10906 firmware.  We also use a combination of GotoMeeting and Teams meetings in each conference room.  In Teams meetings, the phones work great with one touch joining.  Many of our users reported the Teams interface on the phones being very laggy from the minute you press the round button in the bottom right corner to bring up the dialpad.  Furthermore, since calling into meetings requires DTMF pin input, the bar menu that provides additional options after the call is connected is even laggier and jumps across the screen (from 2/3s of screen to the buttom of the screen), which makes it a very frustrating experience in trying to touch a specific small area to open the dialpad to input pin number.  Are there any available options like below to improve an user's quality of life?

- A contant display of the dialpad after dialing into a number.

- Speed up the Teams interface in any way by disabling unused components of the phone.
- Custom configuration to keep the additional options bar in a static location of the phone's display.

[SteffenBaierUK]

Hello @adgadmin ,

Welcome back to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync, Zoom or BlueJeans)
• Provide details if UC / SIP or ObiEdition
• Additional Poly Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

UC Software 5.5.2 is no longer a supported software so please upgrade to UC Software 5.9.1 Rev AC and re-test.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Brandon_Guy]

When you updated to the latest release, the option to choose shared vs personal was removed in favor of Microsoft's new approach which is set centrally via the TeamsIPPhonePolicy.  Documentation on Technet is still light, but Jeff has done a spectacular job of documenting how the new cmdlets are applied to set the policies for the users here: http://blog.schertz.name/2019/11/managing-microsoft-teams-phone-policies/

There you can see that you can create a policy that will apply just a dialpad view which will also help speed up your experience. 

[SteffenBaierUK]

Hello @adgadmin ,

I have noticed you corrected your original statement 5.5.2.11338 firmware to 5.9.1.10906 firmware but we would still need to see at least a backup to understand what kind of configuration you are actually running.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Hello SteffenBaierUK,

Thank you for your response.  The firmware version 5.5.2.11338 entered by mistake as my eyes was looking at the Available software versions shown after clicking on "Check for Updates" (earliest available firmware always shown) instead of the value in "Current software version".  I've also attached a backup of one of our phones.