Power fault on port Side Port

[JamesW7]

CCX 500 7.1.4.0200

64:16:7F:F2:4D:E4

Before sign-in produced an on-screen error with corresponding event logs, there were no USB devices connected.

0414075017|pwr  |4|00|Power fault on port Side Port
0414075019|pwr  |4|00|Power fault on port Side Port
0414075021|pwr  |4|00|Power fault on port Side Port
0414075023|pwr  |4|00|Power cycle retries to USB SIDE  port exceeded
0414075023|pwr  |4|00|Power cycle retries to USB SIDE  port exceeded

 Is this an expected error?

James

[SteffenBaierUK]

Hello @JamesW7 ,

Welcome back to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible

Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.

For example, is this a day 1 issue or has this happened over time? What PoE switch or external power?

If all fails please contact support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier