Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎06-01-2016 08:58 AM

HP Recommended

We used round about 60 CX100 with Windows 7 and Lync 2010 on DELL Notebooks without any problems. Now we changed to new DELL Laptops with Windows 10 and Skype for Business 2016 (32bit). we experinece big problems like echoes, surround sound problems, voice funktion stopping and so on. Looks like a system problem. Is there any restriction with CX 100 that are some years old (e.g. old Firmware)?

We know that the driver should come with SfB client (written in this ciommunity!) and we have installed all current updates.

 

Thanks,

Helpdesk DE

1 REPLY 1

‎06-02-2016 05:15 AM

HP Recommended

Hello Helpdesk DE,

welcome to the Polycom Community.

There are no separate drivers for the CX100 and if the device worked before it can only be the new hardware you are using.

 

Try to disable any special effects via the Sound Card and/or raise a Support Ticket with the laptop vendor if that does not help. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.