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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎02-18-2025 11:18 AM

HP Recommended
Product: CCX 350-M

We want to program Teams Call Park and Pickup on the line keys of CCX 350 and 500 series phones in our Teams environment.

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5 REPLIES 5

‎02-19-2025 01:36 AM

HP Recommended

Hello @CanadaMike ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product you are using. In addition, is this native Microsoft Teams aka what App version there or is this the Microsoft SIP gateway?

 

This is important, especially in the future, when someone finds this post in days, months, or years.

 

Please do not simply edit the original post but reply with the versions.

 

In the FAQ or the Read 1st section, we remind users why this is important.

 

If no other volunteers reply, I suggest you contact Microsoft Support as this is something they would need to enable on their end.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-05-2025 10:59 AM

HP Recommended

This is a Poly CCX 350 running the native Teams app (not SIP) version 1449/1.0.94.2025021303/0213 on the phone. Firmware version is 9.1.0.9161 and Device settings version 2.0.5. 

Anything else needed?

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‎03-06-2025 10:50 AM

HP Recommended

Hello @CanadaMike ,

 

Welcome back to the HP Poly community.

 

As this is a question about the native Microsoft Teams client running on our phone I suggest reaching out to Microsoft support as this is their application and they can advise.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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Was this reply helpful? Yes No

‎03-19-2025 05:13 PM

HP Recommended

I can't help but feel that this will turn into two companies pointing fingers at each other, telling me to talk to the other company. 
Perhaps there is a code that a person can program as a line key Speed Dial to park/pickup a call? 

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‎03-19-2025 05:54 PM

HP Recommended

Hello @CanadaMike ,

 

HP Poly makes the hardware. The Software running on the phone, aka Microsoft Teams, with the UI being displayed, comes from our Partner Microsoft.

 

They are also hosting the Platform you are using aka Microsoft Teams.

 

This is not a question about a driver that would come from HP Poly but a fundamental UI part of Microsoft Teams.

 

Please simply work with Microsoft, I cannot explain it in easier terms.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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