RealPresence Trio 8800 Time/Date Out Of Sync

[Anonymous]

Hi All,

I have a problem about RealPresence Trio Time Synchronization.

I already tried different method, using DHCP SNTP and Override DHCP SNTP (using pool.ntp.org)

But I still got warning message ( Time/date out of sync), is there any particular setting that I need?

Phone Information

Phone Model RealPresence Trio 8800

Part Number 3111-65290-001 Rev:A

MAC Address 00:04:F2:FD:FE:14

Wi-Fi MAC Address 00:04:F2:FD:FE:15

Bluetooth MAC Address 00:04:F2:FD:FE:16

IP Address 156.5.10.157

UC Software Version 5.4.3.2007

Updater Version 5.4.3.2007

Thanks,

Kinan

[SteffenBaierUK · Accepted solution]

Hello

The VoIP FAQ contains a post covering time and date

Please use this FAQ to troubleshoot

Replied via a mobile device

[Anonymous]

Hi,

change "Override DHCP's SNTP Server" to "Yes" and "Override DHCP's Time Zone" to "Yes".

and that`s all:)

[Anonymous]

Hi,

Thanks a lot!

[Anonymous]

Can you please tell me where the SNTP settings are as i can't seem to find them

Thanks

---

@bartosz.nowak wrote:

Hi,

change "Override DHCP's SNTP Server" to "Yes" and "Override DHCP's Time Zone" to "Yes".

and that`s all:)

---

[SteffenBaierUK]

Hello @enzobi,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone

• Provide the Phone Model

• Provide the Call Platform (aka openSIP, Skype for Business, Lync)
  

• If applicable provide a backup of the phone in question

• If possible provide a => Log <= and either attache them or use the => Code Tag <=. Consult the Troubleshooting Section found within the FAQ if applicable

• If possible provide the MAC Address or Serial of the device

• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Within this post I already replied => here <=

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Can you please tell me where the SNTP settings are as i can't seem to find them

[SteffenBaierUK]

Hello @CalvinKrit,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Details on how to check the time or where the Web Interface displays them are already provided within the last reply given prior to your new question.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi Enzobi,

In the Web Gui, Go to Preferences ==> Date and Time ==> and under 'Time Syncronization', you will see the two yes/no sections in there are the ones you are looking for.

Helpless_Nemesis

[Anonymous]

hi, 

 i have a device trio 8800

the configuration of device is attached in below attachment 

my device shows a wrong time and date that is 2 January 1970 5 30 am 

and then shows date /time out of sync tried to

change "Override DHCP's SNTP Server" to "Yes" and "Override DHCP's Time Zone" to "Yes".

tried all possible ways but unfortunately any option didn't  help out 

and as shown in the below picture i am unable to login to the teams or any other profile like skype business or zoom rooms 

could you please look into it and help me out