Solved: Trio 8800 Visual+ not showing shared screen from skype for b... - HP Support Community

Anonymous · ‎10-29-2019

Hello, I have a Polycom Trio 8800 Visual+

Current software version: 5.9.1.10906

Problem: Cannot receive content sharing in Trio 8800.

I CAN establish a video call with a skype for business account with no problems but when I want to share content from skype computer to Trio it fails, I can sometimes see the menu changing for a second before it I get a connection fail. The content sharing works with other skype for business users in the call, the Trio is the only one not showing content.

I am using Skype for Business version that comes with latest Office 365 64bit version.

Im attaching log and phone backup file.

Any help is appreciated. Thanks.

SteffenBaierUK · ‎10-29-2019

Hello @AlanGPO ,

Welcome to the Poly Community.

Your log contains no information at all
Your backup has settinsg I would not expect to be used with a simple Skype for Business setup

Please do the following:

Factory reset the unit
enable the Web Interface
Use the Skype for Business credentials and sign in to Skype for Business
Test a meeting without making additional changes

If this works please verify why the original changes have been made. Your Polycom reseller is your Tier 1 support who you can work with.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎10-29-2019

Hello @AlanGPO ,

Welcome to the Poly Community.

Your log contains no information at all
Your backup has settinsg I would not expect to be used with a simple Skype for Business setup

Please do the following:

Factory reset the unit
enable the Web Interface
Use the Skype for Business credentials and sign in to Skype for Business
Test a meeting without making additional changes

If this works please verify why the original changes have been made. Your Polycom reseller is your Tier 1 support who you can work with.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎11-05-2019

Thanks, after factory reset it started working!

Trio 8800 Visual+ not showing shared screen from skype for business

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