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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-04-2024 08:29 AM

HP Recommended
Product: Trio C60-M No Dect

Firmware upgrade through USB (64GB) not taking place

1 REPLY 1

‎03-04-2024 08:41 AM

HP Recommended

Hello @vijaythandu ,

 

Welcome to the HP community.

 

Your post was in a section of the community dealing with products of the former Polycom company dealing with Video and Audio Conferencing products and has therefore been moved. It was moved to a section more suitable for your request

 

From our more general VoIP FAQ here:

 

Dec 04, 2015 Question:How can I provision/upgrade the software or provide configuration via USB for the Poly Trio, CCX, Edge E and/or Visual+?

Resolution: Please check this post => here <=

 

Also

 

Sep 07, 2023 Question: Can I upgrade my Poly Trio using the Web Interface, a provisioning server, or USB whilst it is in a networked Device Role Device aka to be paired with another Poly Trio or Studio X / G7500?

Resolution: No you cannot update the device as only another Trio would be able to update it once it is paired with another Primary device.

SteffenBaierUK_0-1709566867747.png

 

 

Apr 13, 2022 Question:How can a user prevent a Poly Trio C60 from being downgraded or upgraded from their desired software version when using a Microsoft Teams Room / MTR

Resolution: Please check >here<

 

As you have not provided any details please check the above. 

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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