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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-06-2020 08:52 AM

HP Recommended

sorry my mistake, the web form doesnt error when adding PDU files it simply strips them out when you click post.

64167f1ee81d_Trio8800_06-03-2020_13-32.zip
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‎03-06-2020 10:07 AM

HP Recommended

Hello @IT Services ,

 

Your configuration contains:

 

		device.prov.upgradeServer.set="1"
		device.prov.upgradeServer="http://downloads.polycom.com/voice/software/Polycom_UC_Software_5_8_0_15024_AA_Trio8800_release/"

 

The above will always only load 5.8.0

 

I suggest the following:

 

  • Factory reset the device
  • Enable the Web Interface as shown => here <=

    ! DO NOT MAKE ANY OTHER CHANGES!

  • Upgrade using the Utilities > Software Upgrade and upgrade to a current version like 5.9.2 Rev AB
  • Import the attached configuration.cfg after unzipping and removing the .txt ending
  • Add your Skype for Business credentials

Do not simply import a PBU file as this contains a lot of features not required and doubling up the configuration

 

If this still fails please work with the support partner we already outlined.


As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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