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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-09-2019 12:33 PM

HP Recommended

Trying to configure 2 color expansion modules to a VVX 601 phone for use in Skype for Business.   When connecting both sidecars the phone continously reboots.   I can connect either and the system seems to work ok.   Any suggestions on how to move forward.  Prior to connecting the sidecars I upgraded the phone to 5.9.0.9373

 

Serial number of phone:  64167F40B737

 

1 REPLY 1

‎05-10-2019 03:00 AM

HP Recommended

Hello @KHouston ,

 

welcome to the Poly Community.

 

As our records show Westcon-Comstor Americas sold this unit only in 08/04/2019 I suggest you work with them to get this into Poly support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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